Terms and Conditions

THE INFORMATION CONTAINED ON THESE PAGES IS PRESENTED BY US TO THE PUBLIC FOR
GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE STRIVE FOR ACCURATE AND UP-
TO-DATE INFORMATION ON OUR WEBSITE AND WHILE THE SITE IS REGULARLY
MAINTAINED, WE CANNOT GUARANTEE THE ABSOLUTE ACCURACY OF INFORMATION AT A
SPECIFIC POINT IN TIME. IF ANY INFORMATION YOU ARE USING REQUIRES AN ABSOLUTE
ASSURANCE FOR ANY REASON AS TO ITS ACCURACY PLEASE CONTACT US.

Arrival/Departure
Check-in time is from 2pm. We allow guests to arrive earlier and can store any luggage until
the room is ready. Check-out time is prior to 10am – later departure times can be arranged,
subject to availability, however applicable day-use charges or an additional night’s fee may
also apply.

Cancellations
Our standard cancellation policy requires reservation cancellations or changes to be
advised to us before 2pm, hotel time, one day prior to guest arrival for all bookings made
through this site. Any cancellations thereafter will incur a charge of the first nights’
accommodation package cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an
alternative cancellation policy. The cancellation policy will be communicated during the
reservation process and is also supplied in the confirmation email.

No show policy
Failure to arrive on the date specified will result in the cancellation of your booking and will
incur a charge equal to the first nights’ accommodation package cost.

Credit card authorisation
57 Hotel pre-authorises all credit cards on check-in to check for validity and sufficiency of
funds. Pre-authorised amounts are held as security for your reservation and may be utilised
by the hotel for any applicable charges, including cancellation and no show fees. In addition
to the cost of the room, a $100AUD security deposit is required upon check-in this is set
aside by the credit card company and may affect the available funds balance or spending
limit. In the instance where a valid credit card cannot be provided, we will require the
deposit to be in cash for $500AUD per night.

Incidentals policy
A valid credit card must be presented upon check-in and will be authorised to cover
additional room and tax, plus $100 a night for incidentals.

Credit card surcharge
A surcharge of 1.4% applies when making any payments with Visa and Mastercard,
and 1.85% for all American Express & Diners credit cards.

Minimum length of stay
A minimum length of stay may apply during high demand or special event periods, as
determined by 57 Hotel. If you reserve a room over such dates (as per the reservation terms
and conditions) you agree to stay for the required minimum nights. Any changes or
cancellations (within the cancellation period) are subject to a penalty and will result in the
forfeiting of any pre-payments.

Pets 
57 Hotel has a no pet policy

Photo identification
Valid photo identification (ID) matching the name of the main guest within the reservation
must be presented at time of check-in. This is required in order to verify your identity for
hotel security purposes and to protect the credit cardholder. A valid Australian driver’s
license, Australian issued proof of age card or an international passport are all acceptable
forms of photo identification. This ID may be copied and securely stored as record that we
have verified who you are and your authority to use your credit card as a combat to
increasing credit card fraud.  As per our privacy policy, any personal information contained
on the collected identification will not be on-sold; will be securely stored and carefully
disposed of at the end of its usefulness.

Rates
The rates quoted are based on your period of stay. Rates are subject to change daily as a
result of changes in your arrival and/ or your departure dates. Rates quoted are in Australian
Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy
57 Hotel is 100% smoke free. Failure to comply will result in a penalty charge of $330.00.

New Year’s Eve
For all reservations staying over New Years, full prepayment is required at the time of
making the booking to secure the reservation, and deposits are non-refundable.

Advanced purchases and pre-paid rates
Advance purchases and prepaid rates (as indicated on the rate description) are charged at the time of booking.

Advance purchase and pre-paid rate bookings are non-refundable and
cannot be cancelled. There will be no refunds available for advance purchase and pre-paid
bookings for guests who elect to cancel their booking. Changes and modifications by
guests are also not permitted in the case of advance purchase and pre-paid rate bookings.

Additional person charges
Maximum occupancy is two and or three persons per room depending on room type.
Additional nightly fees apply for reservations with more than two or three adults. An adult
is defined as an individual 18 years of age and older.

Party Policy 
57 Hotel has a no party policy.  Failure to comply will result in penalty charges or eviction at
the discretion of Management.

Damages 
Every registered guest is personally liable for all charges and remains liable for all damages
to the room or property therein, or any discrepancies during their stay, due to actions of
themselves or their guests. In the event of foregoing, the registered guests gives 57 Hotel
the authority to charge the registered guest’s credit card for any losses incurred by 57
Hotel.

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